Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
Ok! Do you know how the certificate you’re using that is now expired was obtained originally in January?
Looking at your domain name I think I can guess the answer to some of these:
My web server is (include version): Apache (the server sends a Server: Apache header) I’m using a control panel to manage my site (no, or provide the name and version of the control panel): Yes, Cpanel (accessing the raw IP gives a cpanel interface http://198.20.97.202/cgi-sys/defaultwebpage.cgi).
I think based on the above you’ll need the help of your hosting provider or someone with access to the CPanel management interface for your server.
I’m not sure how the certificate was obtained. I do know who is doing the hosting so I will contact them now and see whether they can fix it. Thank you for the information and help. I will get back to you as soon as they reply
Hi, I’ve checked the link you sent and I can see I have a new certificate but for some reason it’s not renewed so my page is still blocked. It’s so frustrating because I don’t really know how this all works. I wish there was just a button I could click and it would renew
