Failed authorization procedure. (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: query timed out looking up A for


#1

Hello, I installed Let’s Encrypt plesk extensión, and when I try install the certificate, I get this error message

Error: Error de instalación del certificado SSL Let’s Encrypt: Failed letsencrypt execution: Saving debug log to /opt/psa/var/modules/letsencrypt/logs/letsencrypt.log
Starting new HTTPS connection (1): acme-v01.api.letsencrypt.org
Obtaining a new certificate
Performing the following challenges:
http-01 challenge for midominio.com
http-01 challenge for midominio.com
Starting new HTTPS connection (1): 127.0.0.1
Waiting for verification…
Cleaning up challenges
Failed authorization procedure. midominio.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: query timed out looking up A for midominio.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: DNS problem: query timed out looking up A for midominio.com
IMPORTANT NOTES:
– The following errors were reported by the server:

Domain: midominio.com
Type: connection
Detail: DNS problem: query timed out looking up A for
midominio.com

To fix these errors, please make sure that your domain name was
entered correctly and the DNS A record(s) for that domain
contain(s) the right IP address. Additionally, please check that
your computer has a publicly routable IP address and that no
firewalls are preventing the server from communicating with the
client. If you’re using the webroot plugin, you should also verify
that you are serving files from the webroot path you provided.


#2

Hi @Layla95, is your domain really called midominio.com, or did you replace your domain name with that for the purpose of this post?

In this situation it’s good to run a check with a DNS tester like http://www.dnsstuff.com/ to see if there’s a problem with your name server configuration.


#3

Yes. Really, the url is an example, for privacy. The real domain name is a subdomain. Type “name.mydomain.com”. I attach a screen capture of dns Test.
Thanks!


#4

So, do you intend to allow people to connect to midominio.com at all (for example, if they type it in their browsers)? If so, you need to add a DNS record for it specifically. If not (for example, you only want to use the specific subdomain), we need to find a way to tell Plesk not to request a certificate for midominio.com itself.


#5

I have also tried adding the certificate to mydomain.com and I get the same error as for the subdomain


#6

hi layla

what certificate? your intiial post was about a failed HTTP challenge.

At this stage you are going to need to share your correct domain name so people can help out

if you are not abel to or don’t want to then you will need to figure this one out on your own :smiley:

Andrei


#7

@ahaw021 I think that the control panel refers to “adding a certificate” to include “obtaining” the certificate as part of a single step.


#8

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