Error retrieving account


I started receiving this error: “Error retrieving account error”.

My domain is:

I ran this command:

It produced this output:

My web server is (include version): IIS Ver 10.0

The operating system my web server runs on is (include version): Windows Server 2016 Standard Ver 1607

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

1 Like

Which ACME client are you using?



500 error here too