Error in creating a certificate seems like firewall problem

i have a website that running with lets encrypt certificate and when it's time to renew it starts to shows error messages that says "Timeout during connect (likely firewall problem)" so i deleted the certificate and tried to do the process from the start and i couldn't create a new one still getting the same response.

the port forwarding is working perfectly and there is no firewall polices blocking the IPs or Geolocation and the website is reachable worldwide

here are the logs


    "detail": " Fetching Timeout during connect (likely firewall problem)",
    "status": 400

2023-08-08 01:52:34.293 -07:00 [VRB] Order 1/1 (Main): error Validation failed
2023-08-08 01:52:34.302 -07:00 [VRB] Processing order 1/1: Main


I can reach your website, but letsdebug can't. Do you have any regional filtering going on?

1 Like

no there isn't, the polices is sit to all without any geolocation filtering

You got a new cert about 4.5 hours ago and are using it for HTTPS requests.

I see your port 80 is closed right now. Which is your choice but will prevent cert renewal using the HTTP Challenge. Did you open and re-close port 80 in your Fortinet firewall?

Since you have a fresh cert do you need any further help?


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