Error creating new order :: too many certificates

Please support me. I use this service first time.

My domain is: static.141.4.69.159.clients.your-server.de

I ran this command: sudo bash /usr/bin/documentserver-letsencrypt.sh service@lpm.academy static.141.4.69.159.clients.your-server.de

It produced this output:
An unexpected error occurred:

Error creating new order :: too many certificates already issued for "your-server.de". Retry after 2024-08-12T14:00:00Z: see Rate Limits - Let's Encrypt

My web server is (include version): safari v17.5

The operating system my web server runs on is (include version): Ubuntu 24.04 Live Server

My hosting provider, if applicable, is: Hetzner Online GmbH

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): OS Terminal v 2.14

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): certbot 2.11.0

I am using Encrypt Methode first time. I have no idea why this error occours.

Best Regards
Christian

Apparently, many users can issue certificates of subdomains of your-server.de. There's a limit of 50 certs per registered domain per week as you can read in the documentation linked in the error message.

Are you the owner/administrator of your-server.de? If so, you can request a rate limit exemption with Let's Encrypt. See the same documentation linked in the error message about that. If not, then you can perhaps request the owner/administrator of your-server.de to do so.

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your-server.de is a default domain used by Hetzner as a default placeholder domain, primarily for rDNS purposes. While you can host your website on that placeholder domain name, the general recommendation would be for you to get your own domain name, point that to your server, and then get a certificate for your own domain. This gives you a lot more freedom and flexibility in general, such as being able to use subdomains.

This would also have the side effect of avoiding the rate limit you just hit.

I don't know if Hetzner has a rate limit increase for your-server.de, but based on the error message I guess they don't. I also don't think they will get an override for that domain, considering that this is a placeholder domain name they probably don't actually expect people to host websites on.

9 Likes

I have changed the DNS but the errors is ongoing.

sudo bash /usr/bin/documentserver-letsencrypt.sh service@lpm.academy static.141.4.69.159.clients.only-office.de

Saving debug log to /var/log/letsencrypt/letsencrypt.log

Some challenges have failed.

Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.

Please provide the entire output or, if that's everything (in that case the script is very crappy) please provide the contents of the log file mentioned.

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Please find attached the log file
letsencrypt.txt (18.5 KB)

Are you sure you didn't make a typo? onlyoffice.de in the log vs. only-office.de earlier?

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I am quite sure, because I have changed the reverse DNS entry again to onlyoffice.de.
letsencrypt.txt (18.5 KB)

But static.141.4.69.159.clients.onlyoffice.de doesn't exist in DNS. (See the NXDOMAIN result in the error message.)

You can't simply change the reverse DNS to a non-existing hostname and expect that hostname to work.

5 Likes

In case this wasn't clear, if you don't have a public domain you will either need to buy a public domain from a registrar, or use a service that provides free subdomains.

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