Error creating certificate for *

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Hi, i'm not able to renew certificate for domain. I have a wp multisite configured on

i had to do a manual renew because plesk doesn't support automatic renew and i never had no problem till yesterday.

when i try to renew i got this error from plesk:

Invalid response from
Type: urn:ietf:params:acme:error:malformed
Status: 404
Detail: No order for ID MYID

what can i do to solve this problem?

My domain is: and *

I ran this command: no command run, i use plesk

It produced this output:

My web server is (include version): Apache

The operating system my web server runs on is (include version): CentOS 6.10 (Final)‬

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): no

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk Onyx 17.8.11

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Hi @cittanet

sounds like an internal Plesk problem. So you have three options:

  • Try it again, may be the problem is gone
  • it's a (hidden) Plesk bug. Then the plesk forum may help.
  • Or it's a problem of your Plesk configuration -> ask your hoster

Checking your domain ( ):

Your certificate has two domain names:
5 days expired	
*, - 2 entries

But there is only one TXT entry:

To create one certificate with these two domain names, two entries with different values are required.

Looks like a broken validation. Perhaps remove that entry manual, then try it again.

1 Like

Hi JuergenAuer thanks for your reply!!

I just tried to renew it again but i got the same error :frowning:
I don’t think it is a plesk error because i always renewed it, at least for 4 or 5 times (it expires every 3 months)
i already asked my hoster and they replied me that it is a problem ho let’s encrypt servers… but i don’t think it is the truth so i wrote here :slight_smile:

In the past i used to:

  • renew certificate of
  • change the dns txt values for copying value from plesk message
  • confirm certificate renew
  • manually add a new certificate for * copying data from certificate

now i want to try your method, where can i find TXT values to create the certificate with the two domain names? plesk doesn’t give me that values because i cannot renew it :frowning:

Hi cittanet,
I’ve got the same problem since this morning on french OVH VPS ubuntu 16 with plesk onyx 17.8.11.
Are you on OVH VPS too ?
I also opened a ticket on plesk forum but for the moment I’ve got no idea about where does it come from.

My domain

  "type": "urn:ietf:params:acme:error:malformed",
  "detail": "No order for ID <number>",
  "status": 404

I tried to delete acme entry in my DNS, to delete the previous certificate, restart the server… without sucess.
I don’t know where does it come from and my domain name has no more certificate.

Could anybody help us please.

Hi, no my server is near Rome and domain is registered with a company of Pescara (my city)

Hope this can help :

It worked for me.


Thanks @Zefyx - so it's something like a bug in Plesk.


Previous attempt to install a Let's Encrypt certificate failed for some reason. As a result, the Let's Encrypt extension tries to finalize an order without actually having fulfilled the required authorizations.

says, that older orders are used instead of creating a new order.

it worked for me too! Thanks!! :smiley:

1 Like

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