Error creating certificate for *.domain.net

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1

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Hi, i'm not able to renew certificate for domain. I have a wp multisite configured on https://cittanet.net

i had to do a manual renew because plesk doesn't support automatic renew and i never had no problem till yesterday.

when i try to renew i got this error from plesk:

Invalid response from https://acme-v02.api.letsencrypt.org/acme/order/XXXXXXXXXX/MYID.
Details:
Type: urn:ietf:params:acme:error:malformed
Status: 404
Detail: No order for ID MYID

what can i do to solve this problem?

My domain is: cittanet.net and *.cittanet.net

I ran this command: no command run, i use plesk

It produced this output:

My web server is (include version): Apache

The operating system my web server runs on is (include version): CentOS 6.10 (Final)‬

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know): no

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk Onyx 17.8.11

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

2

Hi @cittanet

sounds like an internal Plesk problem. So you have three options:

  • Try it again, may be the problem is gone
  • it's a (hidden) Plesk bug. Then the plesk forum may help.
  • Or it's a problem of your Plesk configuration -> ask your hoster

Checking your domain ( https://check-your-website.server-daten.de/?q=cittanet.net ):

Your certificate has two domain names:

CN=cittanet.net
	15.05.2019
	13.08.2019
5 days expired	
*.cittanet.net, cittanet.net - 2 entries

But there is only one TXT entry:

net
net1129Ă—306 9.19 KB

To create one certificate with these two domain names, two entries _acme-challenge.cittanet.net with different values are required.

Looks like a broken validation. Perhaps remove that entry manual, then try it again.

1 Like
3

Hi JuergenAuer thanks for your reply!!

I just tried to renew it again but i got the same error :frowning:
I don’t think it is a plesk error because i always renewed it, at least for 4 or 5 times (it expires every 3 months)
i already asked my hoster and they replied me that it is a problem ho let’s encrypt servers… but i don’t think it is the truth so i wrote here :slight_smile:

In the past i used to:

  • renew certificate of cittanet.net
  • change the dns txt values for cittanet.net copying value from plesk message
  • confirm certificate renew
  • manually add a new certificate for *.cittanet.net copying data from cittanet.net certificate

now i want to try your method, where can i find TXT values to create the certificate with the two domain names? plesk doesn’t give me that values because i cannot renew it :frowning:

4

Hi cittanet,
I’ve got the same problem since this morning on french OVH VPS ubuntu 16 with plesk onyx 17.8.11.
Are you on OVH VPS too ?
I also opened a ticket on plesk forum but for the moment I’ve got no idea about where does it come from.

My domain gites-ardeche.fr

{
  "type": "urn:ietf:params:acme:error:malformed",
  "detail": "No order for ID <number>",
  "status": 404
}

I tried to delete acme entry in my DNS, to delete the previous certificate, restart the server… without sucess.
I don’t know where does it come from and my domain name has no more certificate.

Could anybody help us please.

5

Hi, no my server is near Rome and domain is registered with a company of Pescara (my city)

6

Hope this can help :

It worked for me.
Bye.

2 Likes
7

Thanks @Zefyx - so it's something like a bug in Plesk.

That

Previous attempt to install a Let's Encrypt certificate failed for some reason. As a result, the Let's Encrypt extension tries to finalize an order without actually having fulfilled the required authorizations.

says, that older orders are used instead of creating a new order.

8

it worked for me too! Thanks!! :smiley:

1 Like
9

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