Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: http://www.ballaststoffegutfürdich.com/
I ran this command: cPanel
It produced this output:
There was a problem processing your request
Error issuing certificate
Failed to issue certificate
Updating challenge for mail.ballaststoffegutfürdich.com: acme: error code 400 “urn:ietf:params:acme:error:dns”: DNS problem: NXDOMAIN looking up A for mail.ballaststoffegutfürdich.com - check that a DNS record exists for this domain (order URL: https://acme-v02.api.letsencrypt.org/acme/order/87680997/3602220239)
My web server is (include version): apache 2.4.43
The operating system my web server runs on is (include version):
linux |Versión Perl|5.16.3
|Versión Kernel|3.10.0-962.3.2.lve1.5.35.el7.x86_64
My hosting provider, if applicable, is:
SERED.net
I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cPanel Versión 88.0 (build 5)
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
PLEASE HELP