Email message to renew certificate

Help
1

Hello
I have received an email from cpanel regarding expiry of my certificate. I am not very technical and cannot figure out how I can do this from your website? Someone helped me install the first one.
How can I get a new cert and the key please?
Thank you
Trudy

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: http://www.trudythecelebrant.com.au

I ran this command: n/a

It produced this output: n/a

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: whois.com.au

I can login to a root shell on my machine (yes or no, or I don’t know): no

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): yes

2

Hi @TWorden

you have one active and one old certificate, signed from Letsencrypt:

https://transparencyreport.google.com/https/certificates?cert_search_auth=&cert_search_cert=&cert_search=include_expired:true;include_subdomains:false;domain:trudythecelebrant.com.au;issuer_uid:4428624498008853827&lu=cert_search

Your active certificate has three domain names: mail.trudythecelebrant.com.au trudythecelebrant.com.au www.trudythecelebrant.com.au

It's created 2018-07-05, it's valide 2018-10-03 and you use it - https://trudythecelebrant.com.au/

Letsencrypt certificates are only 90 days valide, so you have to renew them. Normally, that should be automatic.

If you use cPanel, then check your admin panel to create or to renew your certificate.

Perhaps share a screenshot of your settings.

PS: Your domain has mixed content warnings:

au

Use Chrome or FireFox, then Ctrl + Shift + I, there you see http - links.

http://trudythecelebrant.com.au/wordpress/wp-content/uploads/2018/06/Logo_Landscape-e1527989253571.png

Change these to https.

3

cpanel_SSLcerts%20folder
cpanel_SSLcerts folder.PNG1269×941 56.4 KB

4

Thanks for letting me know about the content issue.
Unfortunately i don’t have the ability in my cpanel to create or renew a certificate, and this is all I can see (screenshot added).
I have seen on another post reply that perhaps I can try a site like zeroSSL? if this could give me the new cert number and key number then I can add edit to new ones?
Thank you!

5

You have an open tab https://www.sslforfree.com/ - you may use that.

But that requires manual actions ("manual verification" is ~~safe) and you have to do that every 60 - 89 days.

Maybe this isn't your hoster, looks like your domain provider. Does your hoster really don't have a cPanel - addin?

That would be the best solution.

You can install a client

with automatic renews. But sometimes you need additional rights.

6

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