Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:www.comapanuevolaredo.gob.mx
I ran this command: in Menu goto "Tools & Settings" -> select SSL/TLS certificates ->
in these section click on button "+ Lets Encypt", next window or
page, fill the text boxes email address:
websistemas.comapanld@gmail.com
Domain name: www.comapanuevolaredo.gob.mx
then click on button "Reissue" .... waited......
It produced this output:
Could not issue an SSL/TLS certificate for www.comapanuevolaredo.gob.mx
Details
Could not issue a Let's Encrypt SSL/TLS certificate for www.comapanuevolaredo.gob.mx. Authorization for the domain failed.
Details
Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz/2531215931/557744714281
Details:
Type: urn:ietf:params:acme:error:dns
Status: 400
Detail: During secondary validation: DNS problem: SERVFAIL looking up A for www.comapanuevolaredo.gob.mx - the domain's nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for www.comapanuevolaredo.gob.mx - the domain's nameservers may be malfunctioning
My web server is (include version):Version 18.0.70 Update #3
The operating system my web server runs on is (include version): windows server 2016
My hosting provider, if applicable, is: www.akky.mx
I can login to a root shell on my machine (yes or no, or I don't know): to command promtp (CMD) in windows or powershell
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Plesk obsidian web pro edition
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot): don know if using one
