Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: un-spider.org/www.un-spider.org
I ran this command: certbot --apache
It produced this output:
Starting new HTTPS connection (1): acme-v02.api.letsencrypt.org
An unexpected error occurred:
ConnectionError: (‘Connection aborted.’, error(104, ‘Connection reset by peer’))
Please see the logfiles in /var/log/letsencrypt for more details.
My web server is (include version): Apache/2.4.6 (Red Hat Enterprise Linux)
The operating system my web server runs on is (include version): Red Hat Enterprise Linux Server release 7.7 (Maipo)
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know): yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): certbot 0.39.0
The installation is running in a VirtualBox environment on a windows system. Port 80 and 443 are open.
the following info is found in the let’sencrypt log:
2019-12-06 09:58:37,361:DEBUG:certbot.main:certbot version: 0.39.0
2019-12-06 09:58:37,362:DEBUG:certbot.main:Arguments: [’–apache’]
2019-12-06 09:58:37,362:DEBUG:certbot.main:Discovered plugins: PluginsRegistry(PluginEntryPoint#apache,PluginEntryPoint#manual,PluginEntryPoint#null,PluginEntryPoint#standalone,PluginEntryPoint#webroot)
2019-12-06 09:58:37,399:DEBUG:certbot.log:Root logging level set at 20
2019-12-06 09:58:37,399:INFO:certbot.log:Saving debug log to /var/log/letsencrypt/letsencrypt.log
2019-12-06 09:58:37,400:DEBUG:certbot.plugins.selection:Requested authenticator apache and installer apache
2019-12-06 09:58:37,499:DEBUG:certbot_apache.configurator:Apache version is 2.4.6
2019-12-06 09:58:37,770:DEBUG:certbot.plugins.selection:Single candidate plugin: * apache
Description: Apache Web Server plugin
Interfaces: IAuthenticator, IInstaller, IPlugin
Entry point: apache = certbot_apache.entrypoint:ENTRYPOINT
Initialized: <certbot_apache.override_centos.CentOSConfigurator object at 0x7ff55d3c1d50>
Prep: True
2019-12-06 09:58:37,771:DEBUG:certbot.plugins.selection:Selected authenticator <certbot_apache.override_centos.CentOSConfigurator object at 0x7ff55d3c1d50> and installer <certbot_apache.override_centos.CentOSConfigurator object at 0x7ff55d3c1d50>
2019-12-06 09:58:37,771:INFO:certbot.plugins.selection:Plugins selected: Authenticator apache, Installer apache
2019-12-06 09:58:42,045:DEBUG:acme.client:Sending GET request to https://acme-v02.api.letsencrypt.org/directory.
2019-12-06 09:58:42,048:INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): acme-v02.api.letsencrypt.org
2019-12-06 09:58:42,242:DEBUG:certbot.log:Exiting abnormally:
Traceback (most recent call last):
File “/bin/certbot”, line 9, in
load_entry_point(‘certbot==0.39.0’, ‘console_scripts’, ‘certbot’)()
File “/usr/lib/python2.7/site-packages/certbot/main.py”, line 1378, in main
return config.func(config, plugins)
File “/usr/lib/python2.7/site-packages/certbot/main.py”, line 1125, in run
le_client = _init_le_client(config, authenticator, installer)
File “/usr/lib/python2.7/site-packages/certbot/main.py”, line 607, in _init_le_client
acc, acme = _determine_account(config)
File “/usr/lib/python2.7/site-packages/certbot/main.py”, line 523, in _determine_account
config, account_storage, tos_cb=_tos_cb)
File “/usr/lib/python2.7/site-packages/certbot/client.py”, line 176, in register
acme = acme_from_config_key(config, key)
File “/usr/lib/python2.7/site-packages/certbot/client.py”, line 46, in acme_from_config_key
return acme_client.BackwardsCompatibleClientV2(net, key, config.server)
File “/usr/lib/python2.7/site-packages/acme/client.py”, line 828, in init
directory = messages.Directory.from_json(net.get(server).json())
File “/usr/lib/python2.7/site-packages/acme/client.py”, line 1161, in get
self._send_request(‘GET’, url, **kwargs), content_type=content_type)
File “/usr/lib/python2.7/site-packages/acme/client.py”, line 1110, in _send_request
response = self.session.request(method, url, *args, **kwargs)
File “/usr/lib/python2.7/site-packages/requests/sessions.py”, line 486, in request
resp = self.send(prep, **send_kwargs)
File “/usr/lib/python2.7/site-packages/requests/sessions.py”, line 598, in send
r = adapter.send(request, **kwargs)
File “/usr/lib/python2.7/site-packages/requests/adapters.py”, line 415, in send
raise ConnectionError(err, request=request)
ConnectionError: (‘Connection aborted.’, error(104, ‘Connection reset by peer’))
2019-12-06 09:58:42,243:ERROR:certbot.log:An unexpected error occurred: