Requests.exceptions.ConnectionError: HTTPSConnectionPool(host='acme-v02.api.letsencrypt.org', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7ff299f5b850>

Help
1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

cutegirlsinshorts.org

I ran this command:

certbot certonly

It produced this output:

Select the appropriate number [1-2] then [enter] (press 'c' to cancel): 2
An unexpected error occurred:
requests.exceptions.ConnectionError: HTTPSConnectionPool(host='acme-v02.api.letsencrypt.org', port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError('<urllib3.connection.HTTPSConnection object at 0x7feb86ee24a0>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution'))

My web server is (include version):

OpenLiteSpeed 1.7.16

The operating system my web server runs on is (include version):

Linux
#1 SMP Thu Dec 15 20:31:06 MSK 2022

My hosting provider, if applicable, is:

OpenLiteSpeed (EC2 Instance launched on AWS)

I can login to a root shell on my machine (yes or no, or I don't know):

Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

Yes

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

1.21.0

p.s. I went to https://check-host.net/ and tried all the tabs. They all responded with normal statuses. But when I went to try the "Ping" tab, all results came up as "Result 0/4 traceroute"

2

Hi @bobbb23332,

This error suggests that your server can't make the necessary outgoing connection to the Let's Encrypt API server. Can you think of a reason why that could be? Is there any firewall or configuration that you would expect to be blocking outgoing connections from your server?

Can you try something like this?

curl -v https://acme-v02.api.letsencryp.org/directory

3

I commonly see such DNS resolving errors by misconfigured Docker instances.

4

Could it be the EC2 instance? Does the EC2 have the ability to block these operations coming from this server? If so then maybe it can be a port forwarding issue I don't know. I checked security groups and ports 22, 80 and 443 are all allowed.

I ran curl -v https://acme-v02.api.letsencryp.org/directory and this is the result:

* Could not resolve host: acme-v02.api.letsencryp.org
* Closing connection 0
curl: (6) Could not resolve host: acme-v02.api.letsencryp.org
5

Oops, try again with the missing t in letsencrypt added?

7

Try it this way:
curl -v https://acme-v02.api.letsencrypt.org/directory

8

I received this:

9

Please fix your systems DNS resolving capabilities and try again after DNS has been fixed.

10

Is this what you are talking about? I have these DNS settings set where my domain was bought from:

image
image1216×279 11 KB

11

No, that's the DNS settings for your domain. That's something else than the DNS resolving capabilities of a system. See for example stuff like curl - amazon ec2 instance unable to resolve host - Stack Overflow

12

So I'm guessing the area I need to be checking is the server of the VPS? I bought this from OpenLiteSpeed which is the VPS hoster which I used to launch an EC2 instance. Is this where I should fix the DNS resolving issues ?

13

Probably.

14

(oops!)

15

I have found the reason for this, my AWS account services was limited by the AWS support team due to a recent compromise in security credentials. Kind of a bummer that they don't explicitly mentioned the services that were affected! It is working now.