Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
My web server is (include version):
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
I ran this command:
./letsencrypt.sh renew nelis.company 4096
It produced this output:
Processing authorization for www.nelis.company…
Waiting for domain verification…
Trying again…
1…2…3…4…5…
Challenge status: invalid. Challenge error: “type”: “http-01”, “status”: “invalid”, “error”: { “type”: “urn:ietf:params:acme:error:unauthorized”, “detail”: “Invalid response from http://www.nelis.company/.well-known/acme-challenge/1wbpm41W6s5Pjsq9R3N795mHRwbFINe6xh-_BlUI7PY: “\u003c!DOCTYPE HTML PUBLIC \”-//IETF//DTD HTML 2.0//EN\”\u003e\n\u003chtml\u003e\u003chead\u003e\n\u003ctitle\u003e404 Not Found\u003c/title\u003e\n\u003c/head\u003e\u003cbody\u003e\n\u003ch1\u003eNot Found\u003c/h1\u003e\n\u003cp"", “status”: 403 . Exiting…
My web server is (include version):
Linux VPS
The operating system my web server runs on is (include version):
CentOS 7
My hosting provider, if applicable, is:
Talence
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
DirectAdmin
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):