Clueless Newbie

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.santoscycles.com

I ran this command: I followed the steps https://certbot.eff.org/#ubuntutrusty-apache (or at least I tried)

It produced this output: My SSL Certificate is saying www.example.com.

My web server is (include version): Ubuntu 14.04

The operating system my web server runs on is (include version): Apache

My hosting provider, if applicable, is: AWS

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

I apologize but I have done hour of research and cannot figure out what I did wrong. I am trying to make my site secure so I can take credit applications. Can someone point me in the right direction? Thanks for the help.

Please paste the contents of your /var/log/letsencrypt/letsencrypt.log file so we can see what went wrong.

Due to the number of URLs in the output, you may need to enclose the output within three backticks for the forum to allow you to post it, e.g.

```
<your log>
```
2 Likes

Here is a tiny clue:

openssl s_client -connect www.santoscycles.com:443 -servername www.santoscycles.com
CONNECTED(000000FC)
depth=0 CN = www.example.com
verify error:num=18:self signed certificate
verify return:1
depth=0 CN = www.example.com
verify return:1
Server did acknowledge servername extension.

Certificate chain
0 s:/CN=www.example.com
i:/CN=www.example.com

Server certificate
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
subject=/CN=www.example.com
issuer=/CN=www.example.com

you have not actually obtained a certificate

I suggest running

sudo certbot --apache

Then providing the output (what the command returns)

Andrei

There’s one, for the subdomain xyz.

https://crt.sh/?id=233230233

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