Certificate SSL via Instagram settings

Help
1

Good day to you,

I have an SSL certificate from you on my website kurzysitia.sk, it works well and correctly.

I recently created an Instagram account for my website and I also set up an account on lnk.bio.

I have set this same link as a link on IG in the settings, only if I open this link via Instagram on mobile, it gives me the following error:

Security Error
There are problems with the security certificate for this site

Please, advise me what I should do to make it work properly on mobile as well.

Thank you.
Zsanett

1 Like
2

When you opened this thread in the Help section, you should have been provided with a questionnaire. Maybe you didn't get it somehow (which is weird), or you've decided to delete it. In any case, all the answers to this questionnaire are required:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

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3

I don't know the answers to all the questions. However, I would like to get an answer to my problem. What category should I choose for my question, please, so that I don't have to answer these questions?

4

If you don't answer those questions, no one will have the information required to help you.

The problem you describe sounds like an Instagram defect, not a Let's Encrypt issue.

See of this external discussion of identical symptoms has anything that helps.

5 Likes
5

Thank you.

4 Likes
6

Hello @Zsanett using this online tool https://check-host.net/ is showing "Connection timed out" from a few places around the world Permanent link to this check report.

1 Like