Certificate not auto-renewing with TSO Host

[YellowCatDesign]

UPDATE
I contacted TSO Host who had to perform the following steps to renew:

from phpMyadmin---> click on the plus sign next to the database name that is on the left---> select the option table---> make sure that the home and site URL are changed from https://www.abbeycleaning.com to http://abbeycleaning.com

temporarily disable the following plugins: really-simple-ssl and redirection by renaming their folders to really-simple-sslOLD and redirectionOLD

Sorry for my ignorance but this seems a long-winded way of making sure the certificate auto-renews?

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My domain is: https://www.abbeycleaning.com

I ran this command: N/A

It produced this output: N/A

My web server is (include version): Unknown

The operating system my web server runs on is (include version): Linux

My hosting provider, if applicable, is: TSO Host (Cloud Hosting)

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Yes, TSO Cloud Dashboard

[YellowCatDesign]

[_az]

A simpler way to do what your web host has told you would be to make a change to your site’s .htaccess file.

Add to the top (must be before anything else);

RewriteEngine On
RewriteRule ^\.well-known - [L]

(Assuming you have a regular Apache + PHP shared hosting environment).

But, your host is right. Your WordPress is interfering with the validation request, so you need to ensure that you avoid that, one way or another.