Certificate expired but don't have info of certificate except where it was issued

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:Edisonlearning.com

I ran this command:none

It produced this output:certificate expired

My web server is (include version):

The operating system my web server runs on is (include version):office365

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):no

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

Renewing is totally and 100 % dependend on how you got the certificate in the first place, as Let's Encrypt certificates are meant to be automatically renewed.

Also, how do you manage your site? You've filled in "no" at the root question as wel as the control panel question. Usually, that would make managing a site very difficult, let alone issuing and renewing a certificate.

Also nr 2: it seems you've bought (?) a certificate today (and also 5 days ago)? (crt.sh | Edisonlearning.com) Do you still require help with your Let's Encrypt certificate? Note that for help with certificates from other Certificate Authorities, you should consult with the available support sections of those Certificate Authorities.

edisonlearning.com itself has a valid certificate. The site is being hosted another vendor.
What is happening is that a cert that was assigned expired and our outlook users, despite using office 365, are getting notifications that the cert from letsencrypt.org has expired.
The previous manager of the email system set this cert up did not left any credentials to update the cert.

Thank you for looking at this

Hi @edisonlearning,

Currently www.edisonlearning.com (which is working) points at HubSpot (maybe "another vendor" in your message above), while edisonlearning.com (which is not working, with the expired certificate) points at (most likely a VPS hosted by Amazon Web Services). Who, if anyone, is the administrator of this server, and what access, if any, do you have to control or administer it?

If you or your organization literally has no administrative access to this server now, then that's a much deeper problem.

I will check to see who has access to this

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