Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: vinovylet.cz
I ran this command: visiting website
It produced this output: domain not secured
My web server is (include version):
The operating system my web server runs on is (include version):
I can login to a root shell on my machine (yes or no, or I don't know):
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
Comment: The provider has been dealing with this issue for two days. The domain lost the security. They recreated the certificate again. The domain was reachable but then lost the certificate again. DNS is fine.
I can see using IPv6 (2a0e:acc0::c23 and 2a0e:acc0::c24) there's a Let's Encrypt certificate for vinovylet.cz and *.vinovylet.cz, issued on Jul 8 19:22:58 2024 GMT configured.
However, when using IPv4 (45.138.107.23 and 45.138.107.24), I see a self-signed certificate signed for/by "wedos.global" configured (not publicly trusted of course, also expired).
You say DNS is fine, but are you sure?
The different IP protocols are also resulting in different HTTP responses:
IPv4: HTTP/1.1 404 Not Found
IPv6: HTTP/1.1 502 Bad Gateway
I think you really should talk to your hosting provider. I'm not sure what you're expecting from us
First of all, im a newbie when it comes to hosting backend, so sorry for not providing clear information.
I reached out to you because the provider seems helpless and i really dont know what to do since my website is not reachable and my customer is furious
I forwarded your response to them and hope for the best.
I do have an access to the hosting administration but my knowledge doesnt go that far. I asked chatgpt what to do based on your response and its just way beyond me unfortunately.
Weird thing is, that i could reach the website even before the certificate using http. Now its not even possible to reach the website at all.
But to what extent? Are you required to manage the webserver software (nginx) yourself? Are you in control of getting and installing a certificate? Do you have root access to the server or are you only capable of managing the website using a control panel?
