Certificate didn't Auto renew

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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: thompsoncoe.com

I ran this command: n/a

It produced this output: n/a

My web server is (include version): n/a

The operating system my web server runs on is (include version): n/a

My hosting provider, if applicable, is: n/a

I can login to a root shell on my machine (yes or no, or I don’t know): n/a

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

We had two certificates that expired on 7/6/2019 and didn’t auto renew. Aren’t these supposed to auto renew every 3 months?

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Hi @jrapoport [quote=“jrapoport, post:1, topic:97435”]
We had two certificates that expired on 7/6/2019 and didn’t auto renew. Aren’t these supposed to auto renew every 3 months?
[/quote]

please answer all of these questions. So we know some details about your configuration.

If you have changed your configuration, that may be the reason auto-renew doesn’t work.

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I assure you that if I knew the answers I would have readily answered your questions; however, I do not.

Joseph Rapoport| Senior Consultant – Houston
FlexManage™

5599 San Felipe St., Suite 555, Houston, TX 77056

HelpDesk: +1-855-217-0928 Direct: 832-941-0270

Check out our new website: www.flexmanage.com

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If you don't have informations about your system, it's impossible to find a solution.

Shared hosting - own root server, old client, new client ... there are a lot of different setups possible.

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@jrapoport, do you pay someone to host your site? Do you pay someone to administer the site? Did you pay someone to create it?

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The person who was maintaining this client left the firm and did not leave any information regarding these certificates. The certificates had properly renewed until now.

Joseph Rapoport| Senior Consultant – Houston
FlexManage™

5599 San Felipe St., Suite 555, Houston, TX 77056

HelpDesk: +1-855-217-0928 Direct: 832-941-0270

Check out our new website: www.flexmanage.com

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