Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: thompsoncoe.com
I ran this command: n/a
It produced this output: n/a
My web server is (include version): n/a
The operating system my web server runs on is (include version): n/a
My hosting provider, if applicable, is: n/a
I can login to a root shell on my machine (yes or no, or I don’t know): n/a
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot):
We had two certificates that expired on 7/6/2019 and didn’t auto renew. Aren’t these supposed to auto renew every 3 months?