Certbot renewl dry run failing

Running the certbot renewal command keeps failing with the error message below, I’ve read some of the other posts here about making sure that the /.well-known/acme-challenge folder is accessible through the browser and it is, but nothing else I’ve stumbled across has really helped.
This is my first time supporting a site that is externally accessible, so I’m pretty far out of my element and I’m not real sure what to do or where to go to learn more about this sort of stuff.

My domain is:

I ran this command:
sudo certbot renew --dry-run

It produced this output:
“Cert not due for renewal, but simulating renewal for dry run
Plugins selected: Authenticator webroot, Installer apache
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for helpdesk.otoegaming.com
Waiting for verification…
Cleaning up challenges
Unable to clean up challenge directory /var/www/html/.well-known/acme-challenge
Attempting to renew cert (helpdesk.otoegaming.com) from /etc/letsencrypt/renewal/helpdesk.otoegaming.com.conf produced an unexpected error: Failed authorization procedure. helpdesk.otoegaming.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching http://helpdesk.otoegaming.com/.well-known/acme-challenge/QcCjhYKDDAct7b9OeDR80M8QEVkCvQEZ9BP5X2u8ZRE: Timeout. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/helpdesk.otoegaming.com/fullchain.pem (failure)”

1 renew failure(s), 0 parse failure(s)


My web server is (include version):

The operating system my web server runs on is (include version):
Ubuntu 16.04

My hosting provider, if applicable, is:
Domain is hosted by Godaddy

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

wget http://helpdesk.otoegaming.com/.well-known/acme-challenge/QcCjhYKDDAct7b9OeDR80M8QEVkCvQEZ9BP5X2u8ZRE:
–2018-02-06 11:10:06-- http://helpdesk.otoegaming.com/.well-known/acme-challenge/QcCjhYKDDAct7b9OeDR80M8QEVkCvQEZ9BP5X2u8ZRE:
Resolving helpdesk.otoegaming.com (helpdesk.otoegaming.com)…
Connecting to helpdesk.otoegaming.com (helpdesk.otoegaming.com)||:80… failed: Connection timed out.

It seems port 80 is unreachable.

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