Certbot failed to authenticate some domains (authenticator: webroot)

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: reactler.in

I ran this command:

It produced this output: sudo certbot certonly --webroot -w /var/www/html/ -d reactler.in -d www.reactler.in

My web server is (include version): PRETTY_NAME="Ubuntu 24.04.1 LTS"
NAME="Ubuntu"
VERSION_ID="24.04"
VERSION="24.04.1 LTS (Noble Numbat)"
VERSION_CODENAME=noble
ID=ubuntu
ID_LIKE=debian
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="Bugs : Ubuntu"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
UBUNTU_CODENAME=noble
LOGO=ubuntu-logo

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: Azure Virtual Machine

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): No

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

azureuser@practice-machine:~$ sudo certbot certonly --webroot -w /var/www/html/ -d reactler.in -d www.reactler.in
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Requesting a certificate for reactler.in and www.reactler.in

Certbot failed to authenticate some domains (authenticator: webroot). The Certificate Authority reported these problems:
Domain: reactler.in
Type: unauthorized
Detail: 2a02:4780:11:1851:0:f92:fbb9:2: Invalid response from http://reactler.in/.well-known/acme-challenge/KA8-UhgA-M-VpqujkOzauW0IeIYO7miX1r5NMhEaFkM: 404

Domain: www.reactler.in
Type: unauthorized
Detail: 2a02:4780:11:1851:0:f92:fbb9:2: Invalid response from http://www.reactler.in/.well-known/acme-challenge/piPu5GyHZr-jj3JK3TFBY85hoUFNqXYWKfzV6P6zEe4: 404

Hint: The Certificate Authority failed to download the temporary challenge files created by Certbot. Ensure that the listed domains serve their content from the provided --webroot-path/-w and that files created there can be downloaded from the internet.

Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run Certbot with -v for more details.
azureuser@practice-machine:~$

A "404" is an HTTP Not Found. This is often caused by the -w /var/www/html folder not matching the Document Root for this domain in your LiteSpeed config.

Your DNS IP addresses point to a server at Hostinger. Have you updated your DNS to point to your Azure server?

1 Like

The dns pointing to another third party server, where I bought the hosting. I did few mistake in configs.

I see you got a certificate from ZeroSSL now

If you want help with certificates from Let's Encrypt let us know. Did you switch to using the acme.sh client and not set the default to Let's Encrypt? Because I see you have a long history with LE so was surprised to see ZeroSSL

2 Likes

Still i don't know where i am having the misunderstanding. Can anyone do support to complete this ?

I am still confused about the steps and configuring the ssl.

this also my another loop with other issue,

URL is not showing secured after installing CertBot - Help - Let's Encrypt Community Support

As I said before, you got a certificate from ZeroSSL and your .in domain and its www subdomain are using it successfully. See the SSL Labs report here: SSL Server Test: reactler.in (Powered by Qualys SSL Labs)

If you explain more about the trouble with the .in domain maybe we could help. But, supporting ZeroSSL is not our primary duty.

As for your .com domain, maybe someone else will help on your other thread.

This is the page I see for you .in domain

1 Like

I'm working for .com domain, as i was mentioned the .in domain was mapped with hosting by Hostinger provider.

So now i'm working for reactler.com

Can we close this thread and just do?

1 Like

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