Cert Renewal with BeyondTrust

We are using BeyondTrust and have Let's Encrypt autorenewal on. It's not working and it could be due to our Firewall. We have geoblocking but not sure how to DNS-01 challenge since it's not a typical webserver. I have reached out to BeyondTrust and they also don't have a solution.

Welcome @slewislag

Would you please answer more of the questions you should have been shown when posting in the Help thread? With such little info to go on it is hard to say anything yet. Thanks


Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):