Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: www.potentiaconcepts.com
I ran this command: We are in the Netherlands and a client here can not access our site as he’s using Fortigate firewall. They are a school, so they apply filtering to web traffic. He says our site is blocked because, According to Fortigate, our site certificate is “uncategorised”. Our firewall blocks sites that are categorized as porn, gambling, hate, gaming and a few other categories we deem inappropriate for children. We also block anything that has no category.
Can someone advise me how to add a category to our Let’s Encrypt certificate?
It produced this output:
My web server is (include version): WordPress 4.9.6
The operating system my web server runs on is (include version):
My hosting provider, if applicable,
I can login to a root shell on my machine (yes or no, or I don’t know): i don’t know
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):