Can't Renew Certs

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My domain is:

I ran this command: certbot renew

It produced this output:
root@node-server-express-service:/etc/letsencrypt/live/ certbot renew
Saving debug log to /var/log/letsencrypt/letsencrypt.log

Processing /etc/letsencrypt/renewal/

Cert is due for renewal, auto-renewing…
Plugins selected: Authenticator apache, Installer apache
Attempting to renew cert ( from /etc/letsencrypt/renewal/ produced an unexpected error: HTTPSConnectionPool(host=‘’, port=443) : Max retries exceeded with url: /directory (Caused by NewConnectionError(’<urllib3.connection.VerifiedHTTPSConnection object at 0x7f23cd719320>: Failed to establish a new connection: [Errno - 3] Temporary failure in name resolution’,)). Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/ (failure)

All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/ (failure)

1 renew failure(s), 0 parse failure(s)

My web server is (include version): Apache (don’t know version, installed 10/14/2019)

The operating system my web server runs on is (include version): Ubuntu 18.04 LTS

My hosting provider, if applicable, is: Digital Ocean

I can login to a root shell on my machine (yes or no, or I don’t know): Yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): 0.28.0

Hi @AlgoSignals

what says



PS: Checked your domain -

Host T IP-Address is auth. ∑ Queries ∑ Timeout A North Bergen/New Jersey/United States (US) - DigitalOcean, LLC No Hostname found yes 1 0
AAAA yes A Chicago/Illinois/United States (US) - SiteGround Hostname: yes 1 0
AAAA yes

Your non-www is hosted via DigitalOcean, your www version via SiteGround.

And your port 80 + non-www is blocked, no connection is possible. So creating a certificate via http-validation can't work.

Hello, thank you; so what is the correct procedure?
I already had these certs on the domain and they expired today.
Someone else set them up so I’m not sure of the procedure they followed.

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