Cannot installe certificate

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My domain is:

I try to install a new certificat but i’m getting the following message:
Getting challenge for from acme-server…
User let’s encrypt key has been found, but not registered. Registering…
Account registration error. Response: HTTP/1.1 100 Continue

My operating system is (include version): ?

My web server is (include version):?

My hosting provider, if applicable, is: direct admin

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):yes

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