Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
devopsbroker.org www.devopsbroker.org
I ran this command:
sudo certbot certonly --apache --email edwardsmith@devopsbroker.org -d devopsbroker.org -d www.devopsbroker.org
It produced this output:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Plugins selected: Authenticator apache, Installer apache
An unexpected error occurred:
Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/urllib3/connection.py”, line 141, in _new_conn
(self.host, self.port), self.timeout, **extra_kw)
File “/usr/lib/python3/dist-packages/urllib3/util/connection.py”, line 60, in create_connection
for res in socket.getaddrinfo(host, port, family, socket.SOCK_STREAM):
File “/usr/lib/python3.6/socket.py”, line 745, in getaddrinfo
for res in _socket.getaddrinfo(host, port, family, type, proto, flags):
socket.gaierror: [Errno -3] Temporary failure in name resolution
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/urllib3/connectionpool.py”, line 601, in urlopen
chunked=chunked)
File “/usr/lib/python3/dist-packages/urllib3/connectionpool.py”, line 346, in _make_request
self._validate_conn(conn)
File “/usr/lib/python3/dist-packages/urllib3/connectionpool.py”, line 852, in _validate_conn
conn.connect()
File “/usr/lib/python3/dist-packages/urllib3/connection.py”, line 284, in connect
conn = self._new_conn()
File “/usr/lib/python3/dist-packages/urllib3/connection.py”, line 150, in _new_conn
self, “Failed to establish a new connection: %s” % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.VerifiedHTTPSConnection object at 0x7fd1808e3b00>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File “/usr/lib/python3/dist-packages/requests/adapters.py”, line 440, in send
timeout=timeout
File “/usr/lib/python3/dist-packages/urllib3/connectionpool.py”, line 639, in urlopen
_stacktrace=sys.exc_info()[2])
File “/usr/lib/python3/dist-packages/urllib3/util/retry.py”, line 398, in increment
raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host=‘acme-v02.api.letsencrypt.org’, port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError(’<urllib3.connection.VerifiedHTTPSConnection object at 0x7fd1808e3b00>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution’,))
During handling of the above exception, another exception occurred:
requests.exceptions.ConnectionError: HTTPSConnectionPool(host=‘acme-v02.api.letsencrypt.org’, port=443): Max retries exceeded with url: /directory (Caused by NewConnectionError(’<urllib3.connection.VerifiedHTTPSConnection object at 0x7fd1808e3b00>: Failed to establish a new connection: [Errno -3] Temporary failure in name resolution’,))
Please see the logfiles in /var/log/letsencrypt for more details.
My web server is (include version):
Apache version is 2.4.29
The operating system my web server runs on is (include version):
Ubuntu Server 18.04.2 LTS
My hosting provider, if applicable, is:
Google Compute Engine
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
No
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):
certbot 0.31.0
Ok so for some reason I am unable to resolve anything from letsencrypt.org from my GCE server instance. If I do:
dig acme-v02.api.letsencrypt.org
It just hangs on the server. If I do the same command from my local machine (Ubuntu Desktop 18.04.2 LTS with same DNS configuration) it succeeds. If I dig any other site besides letsencrypt.org from my GCE server it works fine.
Any ideas?