Cannot install an ssl certificate on plesk

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1

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:a-digitallife.com

I ran this command: install ssl it

It produced this output: see image

adl-ssl
adl-ssl362×526 7.05 KB

My web server is (include version): plesk ubuntu

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: ionos

I can login to a root shell on my machine (yes or no, or I don't know): yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

2

Have you checked this suggestion in that error message?

image
image876×420 41 KB

If that is correct did you try the suggestions at the KB Article link for Troubleshooting?

This is almost certainly something not configured properly with your Plesk settings or your server. A better first place to ask is Ionos. They are the ones you are paying to provide that Plesk setup for you. They should know how you need to configure it. That is, if the KB Article doesn't already have enough info.

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