Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command: N/A
It produced this output: N/A
My web server is (include version):
The operating system my web server runs on is (include version):
unknown, I think .NET
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
No, I'm on a shared server
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Plesk, unknown version
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): unknown
I'm a volunteer running a community website. I have no IT experience but manage to keep us afloat by finding forums like this one. I'm on a shared server with Arvixe (EIG company) which is currently switching to Plesk. I'm on a .NET platform. From reading the documentation it looks like I'm going to need to install a certbot. Browsing through the previous discussions I did see someone successfully installed an SSL cert on a Linux based website on an Arvixe shared server. I ran https://check-your-website.server-daten.de/?q=brentwoodestateshoa.com to see if I could answer the questions regarding OS and version, I didn't see anything like that but I didn't understand most of what was reported except one of my ns is based in China, that's not good.
The report mentioned I needed to make changes such as choosing either www.brentwoodestateshoa.com for brentwoodestateshoa.com. Is this something I can do on a shared server? Also, I need iPv6, do I have control over this?
The big reason I started looking into SSL is our site is being rejected because of our certificate isn't trusted. When I mention this to Arvixe they say I need to use https://pine.arvixe.com, but I don't see how I'm going to get to my website. I'm thinking a SSL certificate will solve this problem so my users won't get error messages when submitting a form. Am I right? If so, will I be able to install a SSL certificate on a shared server with a company that charges for them? I've been researching hosting companies since Arvixe has had our server down for three weeks and can't find another hosting company that offers everything I need. I've been able to cobble together services so our email isn't affected by spam or blocked due to being black listed. If I can resolve this certificate issue I'll be happy. TIA