SSL certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. |, so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command: Yes

It produced this output:

My web server is (include version): arvixe

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is: arvixe

I can login to a root shell on my machine (yes or no, or I don't know): No

I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Yes

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

It seems Arvixe has disabled the ability to use Let's Encrypt certificates on their systems, according to this blog: Arvixe shared hosting account no longer supports Let's Encrypt SSL certificate - Ivan Lim Web & Database Services

You might want to ask Arvixe yourself if you could upload a Let's Encrypt certificate and enable it for your website through cPanel. If they tell you it's not possible, you don't have any options but to change to a different hosting provider. See Certbot - Does My Hosting Provider Offer HTTPS? for a list of hosting providers which do support Let's Encrypt.

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