Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
I ran this command:
It produced this output:
Cannot create /CertSage
My web server is (include version):
The operating system my web server runs on is (include version):
Windows unknown, ASP.NET 4.8.0
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don't know):
No, I'm on a shared server
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
I'm using Plesk, unknown version
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot):
Arvixe doesn't have the SSL extensions turned on in Plesk. I've checked my permissions, everything seems to be fine. When I go to change my permissions, I notice I'm directed to the .package and not my domain (even though I started in the File Manager of my domain). Do I inherit my permissions from the .package domain??? Arvixe is not responding.
I've been trying to run CertSage.php to create my SSL but it can't create a directory. However, I can manually create the directory. I've changed my PHP to ver 7.4.6., according to documentation if I can change my version the hosting company has enabled read/write permissions for PHP.
My account shows I'm the owner and I have full permission. I can't figure out if I have a setting wrong or even where to look. TIA