Automatic SSL via Webuzo not working for all domains?

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:
mkconsultants.ca

I ran this command:

It produced this output:

My web server is (include version):
Apache
The operating system my web server runs on is (include version):
Alma Linux

My hosting provider, if applicable, is:
Hostinger VPS

I can login to a root shell on my machine (yes or no, or I don't know):
Yes

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
Webuzo

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
don't know

Some of my domains get a cert issued and some do not, how to troubleshoot?

[Thu Oct 31 16:19:52 UTC 2024] Using CA: https://acme-v02.api.letsencrypt.org/directory
[Thu Oct 31 16:19:52 UTC 2024] Single domain='mkconsultants.ca'
[Thu Oct 31 16:19:52 UTC 2024] Getting webroot for domain='mkconsultants.ca'
[Thu Oct 31 16:19:52 UTC 2024] Verifying: mkconsultants.ca
[Thu Oct 31 16:19:53 UTC 2024] Pending, The CA is processing your order, please just wait. (1/30)
[Thu Oct 31 16:19:55 UTC 2024] Invalid status, mkconsultants.ca:Verify error detail:2a02:4780:2d:8eb::1: Invalid response from http://mkconsultants.ca/.well-known/acme-challenge/a1f1oNBw5TczbP0w2fEBaj43-zYs2-fyvcqBOOG4gxA: 404
[Thu Oct 31 16:19:55 UTC 2024] Please add '--debug' or '--log' to check more details.
[Thu Oct 31 16:19:55 UTC 2024] See: How to debug acme.sh · acmesh-official/acme.sh Wiki · GitHub
****************** Acme script finished execution ******************
[Thu Oct 31 16:19:55 2024] Acme script encountered some errors

Hello @spinitback, welcome to the Let's Encrypt community. :slightly_smiling_face:

It would seem to be GitHub - acmesh-official/acme.sh: A pure Unix shell script implementing ACME client protocol given:

For this:

we are asking what did you do to initiate trying to get a certificate issued.

Also there are possibly some DNS issues, see: Issues updating certbot - #6 by MikeMcQ as you are using Hostinger.

I am not sure if ns1.dns-parking.com and ns2.dns-parking.com are problematic being "parking", some providers it can be an issue.

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And since we are dealing with Apache, I always find it time well spent to start with reviewing its' overall config, with the output of:
sudo apachectl -t -D DUMP_VHOSTS

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Hi Bruce, thanks for the info. In the webuzo panel, I went to Automatic SSL section and clicked "install"

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At this point I suggest contacting Webuzo's community forums and Webuzo's support channels.

2 Likes

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