Certification SSL ,, plz help

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: conatixweb.info

I ran this command: sudo certbot --apache

It produced this output:

ubuntu@ip-172-31-17-140:~$ sudo certbot --apache
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Please enter the domain name(s) you would like on your certificate (comma and/or
space separated) (Enter 'c' to cancel): conatixweb.info
Requesting a certificate for conatixweb.info

Certbot failed to authenticate some domains (authenticator: apache). The Certificate Authority reported these problems:
Domain: conatixweb.info
Type: connection
Detail: 54.87.140.224: Fetching http://conatixweb.info/.well-known/acme-challenge/rq0h-gDvm5B-AJl0yQFql5aHQucaJ2dYdjMPi6GuHyk: Timeout d
uring connect (likely firewall problem)

Hint: The Certificate Authority failed to verify the temporary Apache configuration changes made by Certbot. Ensure that the listed domain
s point to this Apache server and that it is accessible from the internet.

Some challenges have failed.
Ask for help or search for solutions at https://community.letsencrypt.org. See the logfile /var/log/letsencrypt/letsencrypt.log or re-run
Certbot with -v for more details.
ubuntu@ip-172-31-17-140:~$

My web server is (include version):
I think apache , how I know?

The operating system my web server runs on is (include version):
Linux/UNIX
Ubuntu (Inferred)

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don't know):
no
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
no
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):
certbot 1.28.0

I

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Hi @alshefaa, and welcome to the LE community forum :slight_smile:

There are multiple problems:

  • Multiple IP addresses; One is RFC 1918:
     Name:      conatixweb.info
     Addresses: 54.87.140.224
                172.31.0.0
  • Timeout reaching HTTP on IP 54.87.140.224
    You must have a working HTTP site in order to use HTTP authentication.
     curl -Ii 54.87.140.224
     curl: (56) Recv failure: Connection reset by peer
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