A bit of context, just in case it is useful.
We use AWS and we had a problem trying to update WordPress on our instance. Since we could not find a solución, we created another instance using a Snapshot. Everything is ok with Wordpress. We have an issue with our domain's SSL. Before, when the user typed "fundaciondeacero.org" he/she was automatically redirected to "www.fundaciondeacero.org". Now the user is not redirected, therefore the user navigates "fundaciondeacero.org" with the "site not safe" alert on the browser's address bar.
I tried this AWS Lightsail guide to add SSL to the domain but I get errors 400 for fundaciondeacero.org and 403 for www.fundaciondeacero.org.
While I can get myself around following guides, I have no technical knowledge of this matters. I'd really, really appreciate your generosity for providing precise instructions if there are solutions to ths issue. I'm open for a videocall if it is not too much to ask so I can follow instructions live. Here are the details.
My domain is: fundaciondeacero.org
I ran this command: sudo /opt/bitnami/bncert-tool
Enable HTTP to HTTPS redirection [Y/n]: Y
Enable non-www to www redirection [Y/n]: Y
Enable www to non-www redirection [y/N]: N
It produced this output:
An error occurred creating certificates with Let's Encrypt:
2025/02/02 06:15:38 [INFO] [fundaciondeacero.org, www.fundaciondeacero.org]
acme: Obtaining bundled SAN certificate
2025/02/02 06:15:38 [INFO] [fundaciondeacero.org] AuthURL:
https://acme-v02.api.letsencrypt.org/acme/authz/2202497185/469801460165
2025/02/02 06:15:38 [INFO] [www.fundaciondeacero.org] AuthURL:
https://acme-v02.api.letsencrypt.org/acme/authz/2202497185/469801460175
2025/02/02 06:15:38 [INFO] [fundaciondeacero.org] acme: use tls-alpn-01 solver
2025/02/02 06:15:38 [INFO] [www.fundaciondeacero.org] acme: use tls-alpn-01
solver
2025/02/02 06:15:38 [INFO] [fundaciondeacero.org] acme: Trying to solve
TLS-ALPN-01
2025/02/02 06:15:42 [INFO] [www.fundaciondeacero.org] acme: Trying to solve
TLS-ALPN-01
2025/02/02 06:15:49 [INFO] Deactivating auth:
https://acme-v02.api.letsencrypt.org/acme/authz/2202497185/469801460165
2025/02/02 06:15:49 [INFO] Deactivating auth:
https://acme-v02.api.letsencrypt.org/acme/authz/2202497185/469801460175
2025/02/02 06:15:49 Could not obtain certificates:
error: one or more domains had a problem:
Press [Enter] to continue:
[fundaciondeacero.org] acme: error: 400 :: urn:ietf:params:acme:error:tls ::
45.223.136.102: remote error: tls: unrecognized name
[www.fundaciondeacero.org] acme: error: 403 ::
urn:ietf:params:acme:error:unauthorized :: Incorrect validation certificate for
tls-alpn-01 challenge. Requested www.fundaciondeacero.org from
52.44.182.199:443. Received certificate which is not self-signed.
Please check our documentation and support forums, we'll be happy to help!
- Bitnami Documentation: https://docs.bitnami.com
- Bitnami Community: GitHub - bitnami/vms: Bitnami VMs
Error
An error occurred when applying configurations.
The web server configuration was left unchanged. There was an error in the new
configuration, so it was reverted.
Failed steps:
- Running Let's Encrypt: Error creating certificates
Find more details in the log file:
/tmp/bncert-202502020613.log (I cannot access to this file. The FTP says I have no permission)
If you find any issues, please check Bitnami Support forums at:
My web server is (include version): I don't know where to get this information, please excuse me.
The operating system my web server runs on is (include version): Cannot answer correctly. If it helps, the platform is Linux, using WordPress sertified by Bitnami and Automattic.
My hosting provider, if applicable, is: Amazon LightSail
I can login to a root shell on my machine (yes or no, or I don't know): If this is connecting to a SSH protocol, then yes I can
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): Lightsail's control panel
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot): Don't know this information either.
If you guide me to get the missing data just please tell me how and I will.
Thank you very much.