With respect @josh, quality of service has to be about more than just the new service not breaking. Keeping your promises, and your users informed when you canāt keep them - i.e. expectations management - really matters to quality of service too.
People are making plans in their lives and businesses around your announcements.
And although you announced this here 7 days ago, not everyone is on your community pages, and your homepageās latest update still bills Tuesday, February 27 as launch date for ACMEv2. Why have you not updated it?
I couldnāt find anything in your Twitter feed about the delay either. Why havenāt you posted there?
I had to hunt around for half an hour to find your post here.
And to add salt to the wounds, it sounds like you had reason to suspect the ACMEv2 launch could be delayed weeks ago (you first posted about TLS-SNI deprecation on January 18).
So it doesnāt come across at all well, that youāre now delaying the ACMEv2 launch - indefinitely!
How about:
- Saying sorry.
- Working out a new release date.
- Updating your website homepage so as not to mislead any other prospective users of ACMEv2.