Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
its ispmanager hosting ip 83.142.232.124
I ran this command:
mtr -c 20 -w -r acme-v02.api.letsencrypt.org
Start: Mon Jun 24 13:04:16 2019
HOST: skyhost.net.ua Loss% Snt Last Avg Best Wrst StDev
1.|-- rtr-skyhost.skyvision.net.ua 0.0% 20 0.3 0.2 0.1 0.3 0.0
2.|-- sirius.skyvision.net.ua 0.0% 20 0.4 0.4 0.2 0.6 0.0
3.|-- 40ge-776.LIM.WAW.PL.29632.as 0.0% 20 13.3 13.8 13.2 18.3 0.9
4.|-- akamai.plix.pl 0.0% 20 14.3 14.1 13.3 17.9 1.1
5.|-- ??? 100.0 20 0.0 0.0 0.0 0.0 0.0
It produced this output:
My web server is (include version):
apache2
The operating system my web server runs on is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):