Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: tstpublic.serviceconnect.defence.gov.au
I ran this command: (stopped Apache service before running the commands)
#For Certbot, tried both:
certbot certonly --webroot -v
certbot certonly --standalone
#For Win-ACME, wacs.exe with options M, 2, hostname, 4, 2, 2, 4, 2, 3, file path, 1, 5, 3
#For CertifytheWeb: run Request Certificate
It produced this output:
#For Certbot,
C:\Program Files\Certbot>certbot certonly --standalone
Saving debug log to C:\Certbot\log\letsencrypt.log
Please enter the domain name(s) you would like on your certificate (comma and/or
space separated) (Enter 'c' to cancel): tstpublic.serviceconnect.defence.gov.au
Requesting a certificate for tstpublic.serviceconnect.defence.gov.au
Certbot failed to authenticate some domains (authenticator: standalone). The Certificate Authority reported these problems:
Domain: tstpublic.serviceconnect.defence.gov.au
Type: unauthorized
Detail: 2620:1ec:bdf::41: Invalid response from http://tstpublic.serviceconnect.defence.gov.au/.well-known/acme-challenge/vA9XveVUFBkvUWwmSQU4MtAkBqVJnUWAq7NSH9NdSO4: 403
Hint: The Certificate Authority failed to download the challenge files from the temporary standalone webserver started by Certbot on port 80. Ensure that the listed domains point to this machine and that it can accept inbound connections from the internet.
#For Win-ACME,
Plugin Manual generated source tstpublic.serviceconnect.defence.gov.au with 1 identifiers
Plugin Single created 1 order
Cached order has status invalid, discarding
[tstpublic.serviceconnect.defence.gov.au] Authorizing...
[tstpublic.serviceconnect.defence.gov.au] Authorizing using http-01 validation (SelfHosting)
[tstpublic.serviceconnect.defence.gov.au] Authorization result: invalid
[tstpublic.serviceconnect.defence.gov.au] {"type":"urn:ietf:params:acme:error:unauthorized","detail":"2620:1ec:bdf::41: Invalid response from http://tstpublic.serviceconnect.defence.gov.au/.well-known/acme-challenge/-7SbJ_apDgNR_cZMwJgyEh0iX7dOm3vyD-ZE-CIoxok: 403","status":403,"instance":null}
[tstpublic.serviceconnect.defence.gov.au] Deactivating pending authorization
#CertifytheWeb error:
My web server is (include version): Apache Tomcat 9.0
The operating system my web server runs on is (include version): Windows Server 2019
My hosting provider, if applicable, is: n/a
I can login to a root shell on my machine (yes or no, or I don't know): n/a
I'm using a control panel to manage my site (no, or provide the name and version of the control panel):
The version of my client is (e.g. output of certbot --version
or certbot-auto --version
if you're using Certbot):
-Server has Internet access
-Azure App gateway is forwarding http requests as http (tcp port 80)
-In the past, we ran these commands without making any changes to Apache config
Please assist.