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Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. crt.sh | example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: https://www.marketing-matching.com/

My hosting provider, if applicable, is: name cheap

I can login to a root shell on my machine (yes or no, or I don't know):

I'm using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you're using Certbot):

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Hi @nicolas57, and welcome to the LE community forum :slight_smile:

The certificate in use shows as "ip-172-31-86-210.ec2.internal":
SSL Server Test: www.marketing-matching.com (Powered by Qualys SSL Labs)

Also, there are multiple IPs for that name:

Name:      marketing-matching.com
Addresses: 23.21.157.88
           23.21.234.173
Aliases:   www.marketing-matching.com
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thanks for your reply. So i have to put this number 172-31-86-210 in my dns?

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No.

Begin at the beginning.
Why are there two IPs for that name?

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I'm not familiar with carrd.

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