Hey, I’m new here and I’m not that technical so please don’t ask me to do much technical work without talking to me like I’m a simpleton.
I have CloudWays hosting. On there I ran into issues trying to set up a wildcard SSL cert for an app - https://yourlocalwebguy.dev. I contacted CloudWays support who said “There were some package dependencies that are resolved now” and, in the process, they also installed the SSL certificate for me. That’s all working fine.
I then created a subdomain for yourlocalwebguy.dev in the DNS settings of my domain registrar (GoDaddy). It’s https://ipswichdistrictwelding.yourlocalwebguy.dev/ - I then pointed it to a separate CloudWays app (Wordpress install) and that seems to be working all good, too.
The problem that arises is when I type https://ipswichdistrictwelding.yourlocalwebguy.dev/ into a new tab (in Google Chrome) it comes up with the page saying it’s ‘unsecured’.
So I check the root domain of https://yourlocalwebguy.dev/ and that one works
Then, after loading the root domain, NOW the subdomain loads with the SSL certificate
I want it to be able to load with the SSL in the first place.
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
I ran this command: I typed it into the search box in Google Chrome
It produced this output: “Your connection is not private”
My web server is (include version): CloudWays, I think.
The operating system my web server runs on is (include version): I have no idea.
My hosting provider, if applicable, is: CloudWays
I can login to a root shell on my machine (yes or no, or I don’t know): I don’t know what that is.
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): As in cpanel? No.
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you’re using Certbot): I have no idea.