Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: hub.onlineorders.org.uk
I ran this command: --expand (on certificate for onlineorders.org.uk)
It produced this output:Domain: hub.onlineorders.org.uk
Detail: Invalid response from
[126.96.36.199]: "\n\n404 Not
My web server is (include version): Apache 2.4.38 (Raspian)
The operating system my web server runs on is (include version): Debian10 Buster
My hosting provider, if applicable, is: n/a
I can login to a root shell on my machine (yes or no, or I don't know): Yes
I'm using a control panel to manage my site (no, or provide the name and version of the control panel): No
The version of my client is (e.g. output of
certbot --version or
certbot-auto --version if you're using Certbot): 0.31.0
Hi. This problem is really difficult. I have successfully secured another subdomain, admin.onlineorders.org.uk including manually editing the Virtual Host entries (/etc/apache2/sites-available/000-default.conf) and the (/etc/apache2/sites-available/000-default-le-ssl.conf), ports 80 and 443. I have checked the file structure in var/www/html and I have checked the IP address with my registrar. Identical entries work for one subdomain, but not the other. I am baffled. Could anybody offer any suggestions please?