Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: wilawlibrary.gov
I ran this command: Tried to access https://wilawlibrary.gov on Internet Explorer
It produced this output: The site will not load https links in Internet Explorer
My web server is (include version): linux
The operating system my web server runs on is (include version): Apache 2.4.34
My hosting provider, if applicable, is: TMD Hosting
I can login to a root shell on my machine (yes or no, or I don’t know): no
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cpanel 74.0.6
I ran our new Let’s Encrypt SSL through SSLlabs and see there’s a fatal handshake error for some browsers, such as IE. (https://www.ssllabs.com/ssltest/analyze.html?d=wilawlibrary.gov) We currently have a shared IP address. Would a fixed IP address fix this issue? Or is there some other configuration that must happen to make https work in IE? Our hosting provider is claiming that it’s not their problem.