Tls protocol not suitable: TLSv1

Help
1

My domain is: waes.me

My web server is (include version): Apache/2.4.43

The operating system my web server runs on is (include version): Amazon Linux 2

My hosting provider, if applicable, is: AWS

I can login to a root shell on my machine (yes or no, or I don’t know): yes

I’m using a control panel to manage my site (no, or provide the name and version of the control panel): no

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot): certbot 1.4.0

Explanation
I successfully updated my certificate today but am getting this error when some users access the site: “tls protocol not suitable: TLSv1”
Also in the access logs it shows an http 403 code.
I’ve looked everywhere but cannot seem to find what the problem is. I would really appreciate any help I can get!
Thanks :slight_smile:

2

Hi @scnctech

that's a problem of these users.

Your site doesn't have Tls.1.0, that's good, Tls.1.0 is deprecated - see your check https://check-your-website.server-daten.de/?q=waes.me#connections

Tls.1.2
no Tls.1.1
no Tls.1.0

So these users have very old devices, only with Tls.1.0 support.

3

Ok, just making sure. Thanks a lot for the prompt reply and help!