The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:https://wellnessindiamart.com/

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:Hostinger

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate

1 Like

Your site is not providing the intermediate cert.
However you installed the cert, go back a review the files used.
One of them probably already includes the cert and intermediate content.
Simply change the file name used and restart your web service.

1 Like

can you support for installing intermediate cert… I am just a beginner.and don’t know to install intermediate cert.

1 Like

Depends.
You gave very little information.

How did you get the cert?

How did you install the cert?

1 Like

only have cert, key, cabundle files. actually i dont know about intermediate cert.

1 Like

But you didn’t answer @rg305 s questions: how did you get those files and how did you install them?

And you continue to give very little information…

Based on that little bit you just added, I would say that you are using the cert file and should probably be using a different file, or a combination of more than one file, along with the key file.
But which one(s)?
You haven’t provided enough information for anyone to be sure about anything.

I was followed this video https://youtu.be/KQ2HYtplPEk

Thanks @wellnessindiamart.co,

That seems to be a tutorial for a tool called WP LetsEncrypt. Despite the name, that is not made by Let’s Encrypt and it’s important to note that most Let’s Encrypt users don’t use this tool and aren’t familiar with it.

The tutorial seems to be explaining how to install the resulting certificate in cPanel, but cPanel also has its own built-in Let’s Encrypt support which is probably easier to use and more reliable than using a tool like this (including because cPanel can handle certificate renewals for you automatically, which at least the workflow described in the video tutorial doesn’t seem to be capable of doing). Is there a reason that you need to use WP LetsEncrypt instead of cPanel’s built-in certificate functionality?

2 Likes