Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: www.psychologyandliving.com.au (shared IP: 126.96.36.199)
I ran this command:
It produced this output:
My web server is (include version): Apache Vers. 2.4.18
The operating system my web server runs on is (include version): Cloud Linux
My hosting provider, if applicable, is: NetRegistry.com.au
I can login to a root shell on my machine (yes or no, or I don’t know): No
I’m using a control panel to manage my site (no, or provide the name and version of the control panel): cpanel 74.0.9
I was speaking with support at NetRegistry, they have agreed to help with the installation/setup of a LetsEncrypt certificate. They advised that LetsEncrypt will need my admin email account and full name as a means of verifying I own the domain, next you would issue a CSR I could send to them (or you do) to begin the next stage of the process. Is this all I need to do? If so to whom at LetsEncrypt do I send my NetRegistry account details to? Or is it NetRegistry who have to send the details … sorry I’m really confused after talking with NetRegistry.