usually it’s a good idea to fill out the help form completely so people can assist
did you restart the web server after updating the SSL configuration?
this one catches people out as nginx doesn’t reload the certificates until a restart
FYI: fields you should fill out in the future so people can do verifications on why the web server is not using the correct certificate
A) I usually check if a valid certificate has actually been issued and what the fingerprint it
B) i then check if that is the fingerprint of the certificate your service is currently serving up
C) the command question helps us narrow down if it’s a syntax issue
Please fill out the fields below so we can help you better.
My domain is:
I ran this command:
It produced this output:
My operating system is (include version):
My web server is (include version):
My hosting provider, if applicable, is:
I can login to a root shell on my machine (yes or no, or I don’t know):
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):