SSL setup on Easyspace

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is: www.blackcountrysteam.co.uk

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version): linux

My hosting provider, if applicable, is: Easyspace

I can login to a root shell on my machine (yes or no, or I don’t know): dont know

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

The version of my client is (e.g. output of certbot --version or certbot-auto --version if you’re using Certbot):

Hi @harrywilkes

your setup is curious: Your non-www has another ip address as your www version.

Host T IP-Address is auth. ∑ Queries ∑ Timeout
blackcountrysteam.co.uk A 62.233.121.39 Glasgow/Scotland/United Kingdom (GB) - IOMART-SCONET2 Hostname: vhost16ftp.iomart.com yes 1 0
AAAA yes
www.blackcountrysteam.co.uk A 62.233.121.40 Glasgow/Scotland/United Kingdom (GB) - IOMART-SCONET2 Hostname: vhost16.iomart.com yes 1 0
AAAA yes

Why there are different ip addresses?

That's a problem. If you have root access, you have some options. If you don't have root access, your options are limited or you can't create / install an own certificate.

Checking your standard url that's ... not so good.

Domainname Http-Status redirect Sec. G
http://blackcountrysteam.co.uk/ 62.233.121.39 GZip used - 5058 / 27248 - 81,44 % 200 Html is minified: 166,73 % 0.123 H
http://www.blackcountrysteam.co.uk/ 62.233.121.40 GZip used - 5127 / 27138 - 81,11 % 200 Html is minified: 167,74 % 0.140 H
https://blackcountrysteam.co.uk/ 62.233.121.39 GZip used - 5058 / 27248 - 81,44 % Inline-JavaScript (∑/total): 2/2866 Inline-CSS (∑/total): 1/5172 200 Html is minified: 166,73 % 2.373 N
Certificate error: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
https://www.blackcountrysteam.co.uk/ 62.233.121.40 GZip used - 5058 / 27248 - 81,44 % Inline-JavaScript (∑/total): 2/2866 Inline-CSS (∑/total): 1/5172 200 Html is minified: 166,73 % 2.360 N
Certificate error: RemoteCertificateNameMismatch, RemoteCertificateChainErrors
http://blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de 62.233.121.39 Inline-JavaScript (∑/total): 0/0 Inline-CSS (∑/total): 0/0 404 Html is minified: 110,07 % 0.093 A
Not Found
Visible Content: 404 Not Found nginx/1.16.1
http://www.blackcountrysteam.co.uk/.well-known/acme-challenge/check-your-website-dot-server-daten-dot-de 62.233.121.40 Inline-JavaScript (∑/total): 0/0 Inline-CSS (∑/total): 0/0 404 Html is minified: 110,07 % 0.093 A
Not Found
Visible Content: 404 Not Found nginx/1.16.1

/.well-known/acme-challenge - there answers a nginx. But / - there is no Server Header.

And there is only one certificate:

CN=localhost, O=iomart, L=Glasgow, S=Lanarkshire, C=GB
	20.01.2016
	17.01.2026
expires in 2255 days	

Looks like your different ip addresses are using the same vHost.

So start with some basics:

Then check, if you have root access.

If yes, select a client.

If no, ask your hoster if you have root access.

Hi and thanks for the reply, and I’m sorry my first post ‘shot off’ before I’d finished. The website I wish to add SSL cert to is www.blackcountrysteam.co.uk, this is the website I manage for my club the other domain www,blackcountrysteam.uk is a domain I purchsed but do not use . I would like to add SSL certs to www.blackcountrysteam.co.uk as I think the warning that pop up now days are putting people off visiting ! I must admit Ive read up on using let encrypt but I’m finding it a little over my head, Easyspace have told me they support ‘let encrypt’ but I have to install it myself using the control panel but I dtruggling to understand where to start.
Thanks
H

They should be able to explain to you how to use the control panel they gave you; I doubt anyone here will be able to advise on this (unless someone else here is an Easyspace customer).

Thanks that’s what I was hoping , there are on the Easyspace website some instructions on installing but at moment they areas clear as mud !
H

OK, between this page:
https://www.yoursupportservices.co.uk/ssl/install
…and this one:
https://www.yoursupportservices.co.uk/yourcp/ssl
Easyspace is lying when they say:

they support ‘let encrypt’

The Plesk control panel they use can automatically obtain and renew certs from Let’s Encrypt. However, Easyspace have disabled that feature, preferring instead to sell you an overpriced cert. I’d strongly encourage you to consider moving to a less user-hostile web host. In the interim, the best I can think of is to use a web-based front-end to Let’s Encrypt like zerossl.com. That will give you the certificate information you can paste into your control panel, but you’ll need to manually renew it at least every 90 days.

Many thanks for your reply and suggestion
H

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