SSL error only for some regions

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1

Hello Team,

There are some links that open perfectly fine with HTTPS in my location(India), but same links are not working in other regions of the USA like Memphis, Tennessee

Links - Mr. Parenting, Kimberlee Deneice

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image1536×2048 158 KB

Can you help us to fix this issue?

Thanks,
Harsh Shah

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2

They open fine from Italy too, and I do not see any obvious errors with your configuration: SSL Server Test: lnkj.in (Powered by Qualys SSL Labs)

I'm thinking that browser has some issues that have nothing to do with your website.

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Thanks for your quicj response. Users have checked links in all browsers and it is not working. They also don't have any blocker extenstion.

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4

Are they all on the same network/ISP?

Can you ask them to run some commands?

openssl s_client -connect lnkj.in:443 -servername lnkj.in </dev/null

comes to mind. I suspect there's some issue with their network.

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5

No, they are different users.
We can not able to tell user to run any command on their labtop and they even don't know about these type of commands.

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6

Do you see them in your access/error logs?

My suspect is that their ISP is blocking your website for whatever reason.

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7

We are not getting errors. So we don't have any logs for these errors.

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8

Without the ability to see what they see it's incredibly hard to debug this.

For example, that OpenSSL command. Or even knowing what IP address they get from their DNS resolver...

A question: can they reach your website on http instead of https?

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9

I can run command on server if you want.

Yes they are using https.

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The server is working fine for what I know.

I'm asking about using http without s because if someone is intercepting the connection it will be easier to see if they use http (no s).

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11

@harshshah8996 I just tried from a server in AWS East Coast and see your site fine. It redirects to several servers so maybe have your client try each of the location links separately to narrow the problem.

The first server is nginx/ubuntu which redirects to squarespace which redirects to Cloudflare

curl -IL https://lnkj.in

HTTP/1.1 302 Found
Server: nginx/1.18.0 (Ubuntu)
Location: https://linkjoy.io

HTTP/2 301
location: https://www.linkjoy.io/
server: Squarespace

HTTP/2 200
server: cloudflare
cf-ray: 6f494ac338fb5740-IAD
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