SSH access. What next


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My domain

I have SSH access but I do not know what to do next. I am unfamiliar with coding but not stupid!!!
Are there guides around which I could study?


Hi @Roxeth

check “Getting started”

How it works

and the list of the client-implementations:


Do you happen to know what web server software you are running, and what operating system you have? Finally, are you also using a control panel to manage your website, or just SSH?



Below you will see the server details. I do have a control panel Extendcp.

There is no facility to Lets Encrypt

  • Dual Quad Core Intel® Xeon® processors
  • 32 GB RAM
  • Dual SAS Drive (for the operating system)
  • RAID Mirroring (for the operating system)
  • Dual Power Supplies
  • Quad Gigabit Network Adapters

Red Hat Enterprise Linux Platform

Red Hat is the leading provider of Linux open source software, for many years now Red Hat Linux has been the number one choice for web hosting companies. Not just because of Red Hat’s amazing scalability but also because of its track record as the most stable operating system available in the market today.

Our systems utilise the latest Red Hat server technology to allow our servers to be continually up to date with Red Hat system & security patches.

Unlike many of our competitors we run Red Hat Enterprise Linux, the most stable release of Red Hat Linux available and the only version that stays totally up to date with security patches.


We operate a redundant network, meaning that we have multiple multi-gigabit connections to the internet with different backbone providers. In the event that any connection fails, our other connections automatically take all the traffic, meaning that we’re highly unlikely to lose connectivity to the internet. We also benefit from Tier 1 connectivity for super-fast internet speeds at all times.

Go Back

Eric Crehan

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IPGR Limited
p: 01865341405


Do you have root access or just plain user access?


I have plain user access


Without root access, you should check if you have a control panel which lets you upload and install a certificate and the private key. Unfortunately, this is not always possible. Sometimes a control panel has a Let’s Encrypt plugin, so you don’t even need root access or the manual uploading of the certificate method. But not every hosting provider provides this service/plugin.

Without root access and without the possibility to install the certificate/private key in the control panel or some sort of Let’s Encrypt plugin of the control panel, you’re limited to what your hosting provider could do for you, perhaps manually through a ticketing system. But then you’d need to ask them to update the cert every 3 months, even more frequent because you’d like a little grace period and the certificates are just 90 days valid (and you can’t get a cert which is longer valid from Let’s Encrypt).

Unfortunately, the Getting Started page doesn’t differentiate between root and non-root shell access. This is possibly very confusing for novice users. Unfortunately, my attempt to make this more clear was closed without any form of friendly reminder by @cpu, so the root/non-root shell access confusion remains.


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