It appears at first glance that the URL it’s attempting to fetch verification from is wrong:
It’s showing “Fetching https://partner-search.isolvedhcm.com.well-known/…” but it should be “Fetching https://partner-search.isolvedhcm.com/well-known/…”
Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is:
partner-search.isolvedhcm.com
I ran this command:
sudo certbot certonly --dry-run -d partner-search.isolvedhcm.com -d www.partner-search.isolvedhcm.com --webroot --webroot-path /var/www/partner-search.isolvedhcm.com/public/
It produced this output:
Failed authorization procedure. www.partner-search.isolvedhcm.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching https://partner-search.isolvedhcm.com.well-known/acme-challenge/OXZ67akra-y-2WcA6q_987-6jkkOr0V8vWb-RcmPBq8: Error getting validation data, partner-search.isolvedhcm.com (http-01): urn:acme:error:connection :: The server could not connect to the client to verify the domain :: Fetching https://partner-search.isolvedhcm.com.well-known/acme-challenge/SN_o8obyNT-Gxu4qVdw2qBHCTTektb2PiDlFXusdcL0: Error getting validation data
My web server is (include version):
Apache/2.4.18 (Ubuntu)
The operating system my web server runs on is (include version):
Ubuntu v16.04 (Xenial)
My hosting provider, if applicable, is:
Rackspace
I can login to a root shell on my machine (yes or no, or I don’t know):
Yes
I’m using a control panel to manage my site (no, or provide the name and version of the control panel):
No