Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g. https://crt.sh/?q=example.com), so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.
My domain is: sandbox.installio.com
I ran this command:sudo certbot renew --dry-run
It produced this output:
installio@sandbox:~$ sudo certbot renew --dry-run
[sudo] password for installio:
Saving debug log to /var/log/letsencrypt/letsencrypt.log
Processing /etc/letsencrypt/renewal/sandbox.installio.com.conf
Cert not due for renewal, but simulating renewal for dry run
Plugins selected: Authenticator apache, Installer apache
Renewing an existing certificate
Performing the following challenges:
http-01 challenge for sandbox.installio.com
Enabled Apache rewrite module
Waiting for verificationā¦
Cleaning up challenges
Attempting to renew cert (sandbox.installio.com) from /etc/letsencrypt/renewal/sandbox.installio.com.conf produced an unexpected error: Failed authorization procedure. sandbox.in stallio.com (http-01): urn:ietf:params:acme:error:unauthorized :: The client lacks sufficient authorization :: Invalid response from http://sandbox.installio.com/.well-known/acme -challenge/__5JUxTZjoyTfjbGWWEXCfWq7gBfziVuBKC82s2DtvE: ā<html lang=āenā><meta charset=āutf-8ā /><meta content=āIE=Edge,chrome=1ā http-equiv=āX-UA-Com patibleā /><meā. Skipping.
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/sandbox.installio.com/fullchain.pem (failure)
** DRY RUN: simulating ācertbot renewā close to cert expiry
** (The test certificates below have not been saved.)
All renewal attempts failed. The following certs could not be renewed:
/etc/letsencrypt/live/sandbox.installio.com/fullchain.pem (failure)
** DRY RUN: simulating ācertbot renewā close to cert expiry
** (The test certificates above have not been saved.)
1 renew failure(s), 0 parse failure(s)
IMPORTANT NOTES:
-
The following errors were reported by the server:
Domain: sandbox.installio.com
Type: unauthorized
Detail: Invalid response from
http://sandbox.installio.com/.well-known/acme-challenge/__5JUxTZjoyTfjbGWWEXCfWq7gBfziVuBKC82s2DtvE:
ā<html lang=āenā><meta charset=āutf-8ā
/><meta content=āIE=Edge,chrome=1ā http-equiv=āX-UA-Compatibleā
/><meāTo fix these errors, please make sure that your domain name was
entered correctly and the DNS A/AAAA record(s) for that domain
contain(s) the right IP address.
installio@sandbox:~$
My web server is (include version):
Server version: Apache/2.4.7 (Ubuntu)
Server built: Apr 18 2018 15:36:26
The operating system my web server runs on is (include version):
Ubuntu 14.04 trusty
My hosting provider, if applicable, is:
I am self-hosting on AWS
I can login to a root shell on my machine (yes or no, or I donāt know):
Yes
Iām using a control panel to manage my site (no, or provide the name and version of the control panel):
I am not using a control panel