Renew certificate issue

I receive the expiration email under my email registration & already renew the let’s encrypt SSL cert to the server & try the new private key at the server which shows the cert. will be expiry on 1 March 2018. But it seems that I can’t get through…

Can you advise whether the registration server name is still valid ??

Please provide at least some of the following details so we can help you:

Please fill out the fields below so we can help you better. Note: you must provide your domain name to get help. Domain names for issued certificates are all made public in Certificate Transparency logs (e.g., so withholding your domain name here does not increase secrecy, but only makes it harder for us to provide help.

My domain is:

I ran this command:

It produced this output:

My web server is (include version):

The operating system my web server runs on is (include version):

My hosting provider, if applicable, is:

I can login to a root shell on my machine (yes or no, or I don’t know):

I’m using a control panel to manage my site (no, or provide the name and version of the control panel):

Hi @c17105,

What do you mean by “I can’t get through”? Just that you are still receiving expiration warnings?

Did you note and understand the following part of the warning e-mail?

For details about when we send these emails, please visit In particular, note that this reminder email is still sent if you’ve obtained a slightly different certificate by adding or removing names. If you’ve replaced this certificate with a newer one that covers more or fewer names than the list above, you may be able to ignore this message.

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